Customer Support Specialist (French Speaking) Aveiro - Hybrid / Onsite

Lingo-nova; Aveiro; Híbrido; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Meal allowance

Descripción de la vacante

Lingo-nova in Aveiro, Portugal, is seeking a French-speaking Customer Support Specialist to assist end-users of a leading telecom provider. You will handle inquiries across channels, guiding customers on subscriptions, billing, and basic technical issues, while delivering a high-quality experience.

The role requires native-level French, strong communication, and a customer-focused mindset, with rotating shifts and on-site work in a fast-paced environment.

Formación

• Native or near-native French (C2 level required).
• No previous customer support experience required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.
• Willingness to work rotating shifts and on-site.

Responsabilidades

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Conocimientos

Native French

Communication

Problem solving

Descripción del empleo

Role Overview

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native French (C2 level required)
• No previous customer support experience required
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: €880 gross/month (paid over 14 salaries)
• Performance Bonus: 140€ per 12 months
• Meal Allowance: €7,63 per working day
• Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Location

Hybrid / On-site – Aveiro, Portugal

Work Schedule

• Monday to Friday: 07:00 - 19:00 (Rotational shifts)
• Days off: Saturday and Sunday

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you.