Customer Support Specialist (French Speaking) Braga - Hybrid / Onsite

Lingo-nova; Braga; Hybrid; EUR 8.936 - 10.704; Vollzeit

Benefits dieser Stelle

Performance Bonus: 140€ per 12 months

Meal Allowance: €7.63 per working day

Health Insurance after 6 months

Zusammenfassung

Lingo-nova is looking for a French-speaking Customer Support Specialist to join their international team in Braga, Portugal. You will assist customers via phone and digital channels, focusing on subscriptions, billing inquiries, and basic technical troubleshooting while ensuring a high-quality customer experience.

This role requires a C2 level in French, strong communication skills, and a commitment to customer satisfaction. The position operates on rotational shifts and offers a competitive salary and benefits from day one.

Qualifikationen

• Willingness to work rotating shifts and on-site.
• No previous customer support experience required.

Aufgaben

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Kenntnisse

Native or near-native French (C2 level)

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Ability to work in a fast-paced environment

Jobbeschreibung

Overview

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native French (C2 level required)
• No previous customer support experience required
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: €880 gross/month (paid over 14 salaries)
• Performance Bonus: 140€ per 12 months
• Meal Allowance: €7,63 per working day
• Health Insurance: Since day 1 (but need to pay a monthly amount) It\'s free after 6 months of contract.

Location

Hybrid / On-site – Braga, Portugal

Work Schedule

• Monday to Friday: 07:00 - 19:00 (Rotational shifts)
• Days off: Saturday and Sunday

If you\'re ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, we\'d love to hear from you. Apply now and join an international team in Aveiro.