Customer Support Specialist (French-speaking) — Porto

Cross Border Talents; Porto; Presencial; EUR 10 358 - 12 407; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Welcome bonus

Meal allowance

Private health insurance

Public transport reimbursement

Resumo da oferta

An international customer experience provider is hiring a French-speaking Customer Support Specialist for their Porto office. The role includes assisting telecom customers with inquiries about subscriptions and billing while ensuring a high-quality service experience. This full-time position offers a gross salary of 1,020 € x14, performance bonuses, and additional benefits like private health insurance and meal allowances. Candidates must reside in Porto or within 30 km and possess relevant language skills.

Qualificações

• Must live in Porto or within 30 km.
• Native or C2-level French essential.
• English proficiency at B2 level or higher.

Responsabilidades

• Handle incoming calls from telecom customers.
• Assist customers with subscriptions and billing inquiries.
• Deliver a high-quality service experience.

Conhecimentos

Native or C2-level French

English B2 or higher

Descrição da oferta de emprego

Customer Support Specialist (French-speaking) — Porto

Full-time | On-site | Permanent contract

Local candidates only (Porto + 30 km) | Immediate start | On-site

An international customer experience provider is looking for a French-speaking Customer Support Specialist to support our telecom company customers from the office in Porto.

The role involves handling incoming calls and assisting customers with questions related to subscriptions, billing, and basic technical support, while delivering a high-quality service experience.

Working Schedule

• Rotating shifts (monthly), Monday to Saturday;
• Working hours between 07:00 and 19:00;

Salary & Benefits

• Base salary: 1,020 € gross x14;
• Performance bonus: 100 € gross/month (first 3 months, then performance-based);
• Welcome bonus: 150 € gross (paid in month 4);
• Meal allowance: 9.60 € / day;
• Private health insurance after 4 months;
• Public transport reimbursement up to 40 € / month;

Employment Conditions

• Permanent Portuguese employment contract;
• Fully declared salary with taxes and social contributions paid;
• Paid probation period;

Requirements

• Native or C2-level French;
• English B2 or higher;
• No prior experience required;
• EU citizenship or valid Portuguese residence card;
• Valid NIF and NISS;
• Must already live in Porto or within 30 km;

Interested?

Apply by sending your CV to: [e-mail]

Or leave your application directly under the job description