Customer Support Specialist (German Speaking) Lisbon - Hybrid / Onsite

Lingo-nova; Lisboa; Hybrid; EUR 10,044 - 12,276; Full time

Benefits offered by this job

Health insurance (from day 1; free 6+1

Meal allowance €7.63 per working day

Performance bonus €100–€150 per year

14 salaries per year

Job summary

Lingo-nova in Lisbon is seeking a German-speaking Customer Support Specialist to join its international service team. You will handle subscriptions, billing inquiries, and basic technical issues across multiple channels, delivering a high-quality experience for end-users of a leading telecom provider.

The role requires native or near-native German (C2), strong communication and problem-solving skills, and a customer-focused mindset.

Qualifications

• Native or near-native German (C2 level required).
• No prior customer support experience required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.
• Willingness to work rotating shifts and on-site.

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Skills

German (C2)

Communication skills

Problem solving

Customer focus

Adaptability to fast-paced work

Job description

Role Overview

We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native German (C2 level required)
• No previous customer support experience required
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: Between €900 - €1100 gross/month (paid over 14 salaries)
• Performance Bonus: Between €100 - €150 per 12 months
• Meal Allowance: €7,63 per working day
• Health Insurance: Since day 1 (but need to pay a monthly amount). It's free after 6 months of contract.

Location

Hybrid / On-site – Lisbon, Portugal