Customer Support Specialist (French Speaking) Aveiro - Hybrid / Onsite

Lingo-Nova; Viseu; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance Bonus

Meal Allowance

Health Insurance

Job summary

Lingo-Nova in Portugal's Viseu region seeks a French-speaking Customer Support Specialist to join an international service team. You will assist end-users with subscriptions, billing, and basic technical issues via phone and digital channels.

The role requires strong communication, a customer-oriented mindset, and the ability to work in a fast-paced environment. On-site with rotating shifts, Monday to Friday, you will follow internal guidelines to ensure a high-quality customer experience.

Qualifications

• Native or near-native French (C2 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Skills

French language proficiency

Communication skills

Problem solving

Customer-oriented mindset

Willingness to work rotating shifts

Job description

French-speaking Customer Support Specialist

to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native French (C2 level required)
• No previous customer support experience required
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Benefits

• Performance Bonus: 140€ per 12 months
• Meal Allowance: €7,63 per working day
• Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Work Schedule

• Monday to Friday: 07:00 - 19:00 (Rotational shifts)
• Days off: Saturday and Sunday