French Customer Support in Portugal

Cross Border Talents; Aveiro; Remoto; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Descrizione del lavoro

A leading customer support company in Portugal is seeking a Customer Support Specialist fluent in French to join their team. You will handle customer inquiries through various channels, ensuring a positive experience for every client. Ideal candidates should possess strong communication skills and be eager to learn. This role offers a competitive salary, performance bonuses, and other benefits, including a meal allowance and transportation support. Enjoy the flexibility of working from home while being part of a dynamic team.

Competenze

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support desirable.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Mansioni

• Engage with customers professionally via phone, email, and chat.
• Provide guidance and address concerns.
• Keep accurate records of all cases.
• Keep accurate records of all cases and maintain up-to-date documentation.
• Escalate sensitive or complex issues following company procedures.
• Collaborate with internal teams to deliver timely and effective resolutions.
• Consistently meet quality standards and response time targets.
• Stay current on product knowledge, policies, and industry best practices.

Conoscenze

Fluency in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Descrizione del lavoro

About the job French Customer Support in Portugal

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview:

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities:

• Engage with customers professionally and warmly via phone, email, and chat

Handle diverse requests, from product or service information to troubleshooting and account support

Provide guidance, address concerns, and ensure clients feel supported throughout their journey

Keep accurate records of all cases and maintain up-to-date documentation

Escalate sensitive or complex issues following company procedures

Collaborate with internal teams to deliver timely and effective resolutions

Consistently meet quality standards and response time targets

Stay current on product knowledge, company policies, and industry best practices

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!