Spanish-Speaking & Italian-Speaking Customer Support Specialists

Eleven-11 Group LTD; Lisboa; Presencial; EUR 20 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Training provided

International team

Resumo da oferta

We are looking for French-speaking Customer Support Advisors to join our client's growing team in Porto, Portugal. This is an excellent opportunity for a French C2 speaker who enjoys helping customers, solving problems and providing a high-quality customer experience.

No English is required for this position; your daily work will be conducted in French.

We offer full-time employment in Porto, professional training, and an international, multicultural environment with supportive onboarding.

Qualificações

• French language requirement (C2) and no English required.
• Experience in customer service or similar role is an advantage.
• Able to use computer systems and online tools.

Responsabilidades

• Provide professional and friendly customer support in French.
• Respond to inquiries via phone, email and/or chat.
• Understand customer needs and provide accurate solutions.
• Record interactions accurately in relevant systems.
• Escalate complex issues when necessary.
• Maintain a high level of customer satisfaction.

Conhecimentos

French C2

Excellent communication

Problem solving

Teamwork

Customer-oriented mindset

Computer skills

Descrição da oferta de emprego

Must based in Porto no relocation provided and NO VISA SPONSORSHIP provided

About the Role:

We are looking for French-speaking Customer Support Advisors to join our client's growing team in Porto, Portugal. This is an excellent opportunity for a French C2 speaker who enjoys helping customers, solving problems and providing a high-quality customer experience. No English is required for this position. Your daily work will be conducted in French.

Your Responsibilities

• Provide professional and friendly customer support in French
• Respond to customer enquiries via phone, email and/or chat
• Understand customer needs and provide accurate solutions
• Handle questions, requests and complaints efficiently
• Assist customers with products, services, orders or account-related queries
• Follow established procedures and quality standards
• Record customer interactions accurately in the relevant systems
• Escalate complex issues when necessary
• Maintain a high level of customer satisfaction

Requirements:

• French C2
• English is NOT required
• Previous experience in customer service, call center, retail, hospitality or a similar role is an advantage
• Excellent communication and interpersonal skills
• Customer-oriented mindset
• Good problem-solving abilities
• Comfortable working with computer systems and online tools
• Ability to work independently and as part of a team
• Available to start ASAP

What We Offer:

• Full-time employment in Porto, Portugal
• Competitive salary package
• Professional training provided
• International and multicultural working environment
• Supportive team and structured onboarding
• Opportunity to build your career in the customer service sector

Who Can Apply?

• We welcome applications from Porto: Candidates already legally authorised to work in Portugal
• International candidates who already have the appropriate right to work in Portugal.

Ready to Start?

If you are fluent in French, do not speak English, and are available to start ASAP, we would love to hear from you.