French Customer Support in Portugal

Cross Border Talents; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Resumo da oferta

A customer support firm in Porto, Portugal is seeking a Customer Support Specialist to engage with clients via phone, email, and chat. The ideal candidate is fluent in French and possesses strong communication and analytical skills. With competitive compensation, a performance bonus, and relocation packages, this role offers an opportunity to grow in a supportive environment. Join us and be part of a team that values innovation and excellence.

Qualificações

• 0-1 year of experience in customer support.
• Must have EU Citizenship or Portuguese Residency Card.

Responsabilidades

• Engage with customers professionally and warmly via phone, email, and chat.
• Handle diverse requests from product information to troubleshooting.
• Keep accurate records of all cases.

Conhecimentos

Fluent in French (C2 level)

Leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

About the job French Customer Support in Portugal

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview:

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities:

• Engage with customers professionally and warmly via phone, email, and chat

Handle diverse requests, from product or service information to troubleshooting and account support

Provide guidance, address concerns, and ensure clients feel supported throughout their journey

Keep accurate records of all cases and maintain up-to-date documentation

Escalate sensitive or complex issues following company procedures

Collaborate with internal teams to deliver timely and effective resolutions

Consistently meet quality standards and response time targets

Stay current on product knowledge, company policies, and industry best practices

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!