Customer Support Specialist (French/Italian + English)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Room in a shared apartment for 12 months

Utilities included in rent

Job summary

A customer service outsourcing firm is seeking a Customer Support Specialist fluent in French or Italian to manage customer inquiries related to product features, technical issues, and e-commerce. The role involves providing high levels of service across various communication channels, collaborating with technicians, and adapting to changes. The position offers room-sharing arrangements for relocation, and candidates must work flexible hours, including evenings and weekends.

Qualifications

• Fluency in French or Italian is required for effective communication with clients.
• Strong problem-solving skills for handling technical issues.
• Adapting to rapid changes and maintaining data accuracy in the system.

Responsibilities

• Handle customer inquiries through various channels.
• Provide pre-sales and technical support.
• Collaborate with technicians to resolve issues.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Work flexible hours, including evenings, weekends, and holidays.
• Review and provide feedback on help content.
• Perform other assigned tasks.

Skills

Fluent in French or Italian

Excellent communication skills

Customer service orientation

Job description

Job Openings Customer Support Specialist (French/Italian + English)

About the job Customer Support Specialist (French/Italian + English)

As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Work flexible hours, including evenings, weekends, and holidays.
• Review and provide feedback on help content.
• Perform other assigned tasks.

You must be fluent in Italian or French

Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)

Confidential information: the name of the client should not be revealed.