Customer Support Representative

Cbt; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Airport pick-up & housing assistance

Private health insurance

Meal card

Relocation package

Progression opportunities

Job summary

CBT in Lisbon is seeking a Customer Support Representative fluent in Italian to assist users via email, chat, and other channels. You will resolve login and technical issues, document cases, and maintain a high level of customer care.

Relocation package includes flight reimbursements, furnished apartments, and utilities. Private health insurance, meal card, and career development opportunities are provided.

Qualifications

• Fluency in Italian (written and spoken) is mandatory.
• Good command of English for training and internal communication.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset with a professional attitude.
• Ability to work rotational shifts, including weekends and holidays.

Responsibilities

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve user issues (login, technical, and account-related).
• Maintain a professional, empathetic, and customer-focused approach.
• Document customer cases accurately within internal systems.
• Collaborate with team members to meet quality and productivity targets.

Skills

Italian fluency

English proficiency

Strong communication

Problem solving

Job description

Customer Support Representative

Location: Lisbon, Portugal

Work Schedule: 40 hours per week | Rotational shifts (Monday-Sunday)

Role Overview

We are seeking fluent Italian speakers to join our international customer support team in Lisbon. In this role, you will provide professional assistance to users, resolving inquiries related to accounts, technical issues, and platform navigation to ensure a high-quality user experience.

Key Responsibilities

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve user issues (login, technical, and account-related).
• Maintain a professional, empathetic, and customer-focused approach.
• Document customer cases accurately within internal systems.
• Collaborate with team members to meet quality and productivity targets.

Requirements

• Language: Fluency in Italian (written and spoken) is mandatory.
• Language: Good command of English for training and internal communication.
• Skills: Strong communication and problem-solving abilities.
• Mindset: Customer-oriented with a professional attitude.
• Flexibility: Ability to work rotational shifts, including weekends and holidays.
• Experience: Previous customer service or technical support experience is a plus but not required.

Salary & Compensation

• Option 1: €1,240.17 gross/month (Includes base salary, Christmas/holiday bonuses, and food allowance).
• Option 2: €1,040.68 gross/month (Includes base salary, Christmas/holiday bonuses, food allowance, and room allowance).
• Training Period: €92.80 per week (10-day training program conducted in English).

Relocation Package

We aim to make your move to Lisbon seamless by providing:

• Airport pick-up and administrative assistance.
• Reimbursement of initial flight expenses.
• An annual round-trip flight to your home country within the EU.
• Accommodation in company-rented, fully furnished apartments (for at least 14 months).
• All utilities included (water, gas, electricity, cable TV, and internet).

Additional Benefits

• Private health insurance.
• Meal card.
• Christmas and holiday bonuses.
• Professional development opportunities.