Customer Support Specialist (French) based Porto - Onsite

Lingo-nova; Porto; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Base salary: €930 gross over 14 months

Guaranteed bonus: €100 gross first 3mo

Meal allowance: €9/day

Transport reimbursement up to €40

Job summary

Lingo-nova in Porto, Portugal is hiring a Customer Support Specialist to join our on-site team. You will handle inquiries via phone, chat, and email in French (C2) and English (B2+), with rotating shifts Monday to Saturday 07:00–19:00.

This role offers a base salary of €930 gross paid over 14 months, a guaranteed €100 bonus for three months, a daily meal allowance of €9, and travel reimbursement up to €40. Modern offices and an international team await.

Qualifications

• Fluent in French (native or C2) and English (B2+).
• Strong customer service and communication skills.
• Familiarity with CRM tools and digital support environments.

Responsibilities

• Handle inquiries via phone, chat, and email in Slovenian.
• Assist with account-related requests, product guidance, order status, and basic device troubleshooting.
• Document interactions in English in CRM systems.
• Identify customer needs and provide appropriate solutions or escalate when needed.
• Stay updated on product updates, campaigns, and support processes.

Skills

French (C2)

English (B2+)

Customer service

Communication skills

CRM tools

Tools

CRM software

Job description

Role Overview

Job Title: Customer Support Specialist

Location: Porto, Portugal

Contract Type: Full-time (On-site)

Languages: French (C2), English (B2+)

Working Hours: Rotational shifts: Monday – Saturday 07:00 – 19:00

Key Responsibilities

• Handle incoming customer inquiries via phone, chat, and email in Slovenian
• Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
• Ensure full compliance with brand, quality, and regulatory standards, including strict age-verification procedures
• Accurately document all customer interactions in English within internal CRM systems
• Identify customer needs and provide appropriate solutions or escalations when required
• Stay up to date with product updates, campaigns, and support processes
• Work flexibly across rotating shifts, including evenings and weekends

Ideal Candidate Profile

• Native or C2-level fluency in French
• English proficiency at B2 level or higher
• Strong customer service and communication skills
• Comfortable using digital tools and supporting electronic productsPrevious experience in customer support, retail, or consumer-focused roles is an advantage
• Detail-oriented, professional, and empathetic approach to customer interactions

Compensation & Benefits

• Base salary: €930 gross paid over 14 months
• Guaranteed bonus: €100 gross (or more, depending on targets) for the first 3 months
• Meal allowance: €9 per day (net, via meal card)
• Transportation reimbursement up to €40 for public transport (upon presentation of a monthly subscription)
• Modern office environment in Porto
• Multicultural and international work environment
• Career growth and internal development opportunities

Why Join

• Work with a premium international brand in a structured and compliant environment
• Support adult customers using innovative digital products and services
• Be part of a supportive, international team
• Develop skills in customer experience, compliance, and digital support