French Customer Support Representative – Hybrid | Braga, Portugal

Cross Border Talents; Braga; Hybrid; EUR 16,000 - 17,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Hybrid work model

Job summary

CB Talents SP in Braga, Portugal, is hiring for a French-speaking customer service role on a 6-month contract with hybrid work. The schedule runs Monday to Friday, 07:00–17:30, with weekends off. The role involves handling inquiries about credit, tailoring financing options, and building strong customer relationships.

Requirements include fluent French, strong communication, and the ability to work hybrid from Braga. Relocation is not provided. Equipment pickup is available for local employees.

Qualifications

• Fluent or native-level French proficiency.
• Strong communication skills and customer-first mindset.
• Hybrid work from Braga (equipment collected in person if living within 50 km).

Responsibilities

• Handle incoming/outgoing phone inquiries regarding credit and new projects.
• Analyze customer needs to deliver tailored financing options and reassure callers.
• Build strong, long-lasting customer relationships following Relational Excellence standards.
• Identify commercial opportunities during customer interactions.
• Manage customer files with rigor, integrity, and compliance.

Skills

French proficiency

Communication skills

Job description

Are you fluent in French and looking for an exciting hybrid role in vibrant Braga? Join a leading consumer credit platform and build your career in customer service!

Key Highlights

• Location: Braga, Portugal (Hybrid model)
• Language Required: Fluent/Native French
• Start Date: October 8th
• Contract: 6-month contract
• Schedule: Monday – Friday (07:00 AM – 05:30 PM, rotational shifts) | Weekends Off (Sat & Sun)

Salary & Compensation

• Base Salary: €930/month (paid over 14 months)
• Welcome Bonus: €2,000 paid in 12 monthly installments
• Complexity Bonus: €140.00/month
• Food Allowance: €7.63 per working day

What You'll Do

• Handle incoming/outgoing phone inquiries regarding credit and new projects.
• Analyze customer needs to deliver tailored financing options and reassure callers.
• Build strong, long-lasting customer relationships following Relational Excellence standards.
• Identify commercial opportunities during customer interactions.
• Manage customer files with rigor, integrity, and compliance.

Requirements

• Fluent or native-level French proficiency.
• Strong communication skills and customer-first mindset.
• Ability to work hybrid from Braga (equipment is collected in person if living within 50 km, or shipped if living over 50 km away).
• No relocation package is provided.