Junior French Speaking Customer Support With 2000 EUR Welcome Bonus

CallForTalents; Braga; Sur place; EUR 11 000 - 16 000; Plein temps

Avantages offerts par ce poste

Food allowance

Welcome bonus

Résumé du poste

CallForTalents in Braga, Portugal is seeking a French-speaking Customer Service Representative to support French-speaking customers by phone, understand needs, and provide personalized assistance with financing solutions. The role is on-site with a 6-month contract, offering a daily food allowance and a welcome bonus paid in monthly installments during the first year.

You will join a leading consumer credit platform, delivering an excellent customer experience and building lasting relationships

Qualifications

• Fluent in French, both spoken and written.
• Excellent communication and interpersonal skills.
• Experience in customer service, call centers, banking, finance, or similar fields.
• Able to communicate with customers by phone.
• Customer-oriented and solution-focused approach.
• Organized, rigorous, and detail-oriented.
• Available to work on-site in Braga.

Responsabilités

• Answer customer requests by phone in French regarding existing credit and new project inquiries.
• Analyze customer needs to personalize interactions and better understand expectations.
• Reassure customers and recommend the most suitable financing options based on individual needs.
• Build and maintain long-term, high-quality relationships with customers.
• Contribute to customer portfolio development within the Relational Excellence framework.
• Handle incoming and outgoing calls while identifying and capitalizing on relevant commercial opportunities.
• Manage assigned customer files in accordance with established procedures and safety rules.
• Maintain a high level of rigor, professionalism, confidentiality, and integrity.
• Ensure a consistently positive and professional customer experience.

Connaissances

French language fluency

Excellent communication skills

Customer service experience

Solution-focused

Organized and detail-oriented

Description du poste

French-Speaking Customer Service Representative

About The Opportunity

We are looking for a French-speaking Customer Service Representative to join a leading consumer credit platform in Braga, Portugal. In this role, you will support French-speaking customers by phone, understand their needs, provide personalized assistance, and recommend suitable financing solutions while delivering an excellent customer experience.

Key Information

• Position: French-Speaking Customer Service Representative
• Location: Braga, Portugal
• Work Model: On-site
• Schedule: Monday to Friday, rotational shifts between 07:00 AM and 05:30 PM
• Days Off: Saturday and Sunday
• Contract: 6-month contract
• Food Allowance: €7.63 per working day
• Welcome Bonus: €2,000, paid in 12 monthly instalments during the first year of employment

Your Responsibilities

• Answer customer requests by phone in French regarding their existing credit and new project inquiries.
• Analyze customer needs to personalize interactions and better understand their expectations.
• Reassure customers and recommend the most suitable financing options based on their individual needs.
• Build and maintain long-term, high-quality relationships with customers.
• Contribute to customer portfolio development within the Relational Excellence framework.
• Handle incoming and outgoing calls while identifying and capitalizing on relevant commercial opportunities.
• Manage assigned customer files in accordance with established procedures and safety rules.
• Maintain a high level of rigor, professionalism, confidentiality, and integrity.
• Ensure a consistently positive and professional customer experience.

Candidate Profile

• Be fluent in French, both spoken and written.
• Have excellent communication and interpersonal skills.
• Have previous experience in customer service, call centers, sales, banking, finance, or a similar field.
• Be comfortable communicating with customers by phone.
• Be a customer-oriented and solution-focused approach.
• Be able to understand customer needs and recommend appropriate solutions.
• Have a commercial mindset and be able to identify opportunities during customer interactions.
• Be organized, rigorous, and detail-oriented.
• Demonstrate professionalism and integrity when handling confidential customer information.
• Be available to work on-site in Braga.