Customer service professional - French-speaking

Cross Border Talents; Braga; On-site; EUR 20,000 - 26,000; Full time

Job summary

Cross Border Talents in Braga, Portugal, seeks a customer service professional to support a leading consumer credit platform. You will assist customers with credit inquiries and new project financing needs, aiming to deliver exceptional service and build lasting relationships.

Requirements include fluency in French and current residence in Portugal, preferably near Braga. The role operates on-site with a 6-month contract and rotational shifts within a Monday–Saturday schedule.

Qualifications

• Fluent in French.
• Must currently reside in Portugal, specifically in or near Braga.

Responsibilities

• Answer customer requests by phone regarding current credit and new project inquiries.
• Analyze customer needs to personalize interactions, understand expectations, reassure them, and provide suitable financing options.
• Develop long-lasting, high-quality relationships to enrich the customer portfolio within a Relational Excellence framework.
• Optimize each contact (incoming and outgoing calls) by identifying and capitalizing on commercial opportunities.
• Manage assigned files in compliance with procedures and safety rules, demonstrating rigor and integrity.

Skills

Fluent in French

Job description

Key Information

• Work Model: On-site
• Schedule: Monday to Friday with rotational shifts between 7:00 AM and 7:00 PM, and
• Saturdays from 8:00 AM to 3:00 PM. Two days off: Sunday and one rotational day.
• Working Hours: Rotational shifts between 7:00 AM and 7:00 PM
• Relocation: Relocation support is not provided.

About the Location

Braga, Portugal, a vibrant city in northern Portugal known for its rich history and culturalheritage.

About the Position

Join a dynamic customer service team in Braga, Portugal, supporting a leading consumer creditplatform. This role involves assisting customers with their credit inquiries and new projectfinancing needs, ensuring a high level of service and building lasting relationships.

Additional Information

This position is offered on a 6-month contract basis.

Requirements

• Fluent in French.
• Must currently reside in Portugal, specifically in or near Braga. Candidates locatedoutside this area or requiring relocation will not be considered.

Responsibilities

• Answer customer requests by phone regarding current credit and new projectinquiries.
• Analyze customer needs to personalize interactions, understand expectations, reassurethem, and provide suitable financing options.
• Develop long-lasting, high-quality relationships to enrich the customer portfolio within a Relational Excellence framework.
• Optimize each contact (incoming and outgoing calls) by identifying and capitalizing on commercial opportunities.
• Manage assigned files in compliance with procedures and safety rules, demonstrating rigor and integrity.