English Customer Support Representative – Lisbon

CB Talents SP; Lisboa; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Health & dental insurance

Meal allowance €154/month

Training program

Job summary

CB Talents SP in Lisbon, Portugal is hiring a Customer Support Representative to join our growing team. You will be the first point of contact for registered users, delivering friendly, efficient assistance via phone, email, and chat.

We offer a secure 12-month renewable contract, a clear path to permanent employment after 2 years, a comprehensive 15-day English training program, and a total monthly package of €1,227.33 base plus up to €300 bonus and €154 meal allowance, with health and dental

Qualifications

• Fluent English (written and spoken).
• Strong communication and active listening skills.
• Problem-solving with a customer-first mindset.
• Willingness to work full-time on-site in Lisbon, Portugal.

Responsibilities

• Serve as the first point of contact for users via phone, email, and chat.
• Assist users in navigating platform products and services.
• Resolve inquiries promptly while maintaining high user satisfaction.

Skills

English

Customer service

Communication

Problem-solving

Job description

Are you looking to kickstart or advance your international career in one of Europe's most vibrant coastal cities? We are hiring a Customer Support Representative to join our dynamic team in Lisbon, Portugal, supporting one of the world's leading digital platforms!

If you are a strong English communicator passionate about delivering exceptional user experiences, this is your opportunity to relocate to Lisbon with a secure, stable, and rewarding career path.

Why Join Us?

• Attractive Compensation: Up to €1,527.33 gross/month (including a total base package of €1,227.33 + up to €300/month performance bonus).
• Tax-Free Meal Perks: €154.00 monthly meal allowance paid via a tax-exempt pre-paid card.
• Health & Wellness: Free private health and dental insurance provided upon signing your contract.
• Career Growth & Stability: 12-month renewable contract with a clear path to a permanent role after 2 years.
• Fully Paid Training: Comprehensive 15-day English training program to set you up for full success.

The Role

As a Customer Support Representative, you will act as the first point of contact for registered users and community members across telephone, email, and chat.

• Assist users in navigating platform products, tools, and services effortlessly.
• Resolve inquiries efficiently while ensuring high standards of user satisfaction.
• Deliver high-quality, empathetic support in a fast-paced environment.

Package & Working Hours

• Work Schedule: Full-time (40 hours/week | 8 hours/day + 1-hour lunch break).
• Location: On-site in Lisbon, Portugal.
• Monthly Package Breakdown:
  • Base Salary: €920.00
  • Holiday Allowance: €76.67
  • Christmas Allowance: €76.67
  • Meal Allowance: €154.00 (Tax-free)
  • Total Base Package: €1,227.33 / month
  • Performance Bonus: Up to €300.00 / month

Requirements

• High proficiency/fluency in English (written and spoken).
• Strong communication, active listening, and problem-solving skills.
• Customer-first mindset with an enthusiasm for tech and community platforms.
• Eligibility or willingness to work full-time on-site in Lisbon, Portugal.