Customer Support Representative – Spanish Speaker (Lisbon)

CB Talents SP; Lisboa; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Performance bonus up to €120/mo

Total bonus up to ~€203.33/mo

Job summary

Cross Border Talents in Lisbon is hiring dedicated Customer Support Representatives to handle a high volume of customer interactions by phone, delivering professional assistance and timely resolutions.

You must be fluent in Spanish (C1) and English (B2), with proven experience in customer service. The role is on-site in Lisbon and offers a welcoming bonus, performance incentives, and opportunities to develop in a dynamic team.

Qualifications

• Languages: Spanish (C1) and English (B2) proficiency, both spoken and written.
• Prior customer service experience, ideally in high-volume phone support.
• Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience to stay professional in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate decision-making and sound judgment when addressing customer needs.
• De-escalate sensitive situations with empathy, patience, and resilience.

Skills

Fluent Spanish (C1)

English (B2)

Active listening

Empathy

Communication skills

Problem solving

Job description

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About the Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
  
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
  
• De-escalate sensitive customer situations with empathy, patience, and resilience.
  

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
  
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
  
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
  
• Resilience: Ability to maintain professionalism and composure in challenging situations.
  

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
  
• Performance Bonus: Up to €120 per month based on performance metrics.
  
• Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.