Spanish Customer Support Role in Lisbon - €1,000 Welcome Bonus

CB Talents SP; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Welcome Bonus (€1,000)

Performance Bonus

Total Bonus Package (up to ~€203.33/mo

Job summary

Cross Border Talents in Lisbon is seeking dedicated Customer Support Representatives to handle a high-volume of inquiries by phone, providing professional assistance and resolving complex issues.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, strong communication, empathy, and resilience to de-escalate challenging situations. This is an on-site position with a welcoming bonus package.

Qualifications

• Languages required: Spanish (C1) and English (B2).
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support.
• Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience: maintain professionalism and composure in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate decision-making and sound judgment when addressing customer needs.
• De-escalate sensitive customer situations with empathy and patience.

Skills

Communication

Active listening

Empathy

Problem solving

Resilience

Job description

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About the Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
  
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
  
• De-escalate sensitive customer situations with empathy, patience, and resilience.
  

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
  
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
  
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
  
• Resilience: Ability to maintain professionalism and composure in challenging situations.
  

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
  
• Performance Bonus: Up to €120 per month based on performance metrics.
  
• Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.