Customer Support Representative – Spanish Speaker

CB Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Welcome Bonus€1,000 paid out over 12mo

Performance Bonus Up to €120/mo

Total Bonus Up to ~€203.33/mo

Job summary

CB Talents in Lisbon is seeking dedicated Customer Support Representatives to join our on-site team. You will handle a high volume of customer interactions over the phone, delivering professional assistance and resolving complex inquiries.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, excellent communication and resilience, with a welcome bonus and performance bonus as part of the compensation.

Qualifications

• Fluent Spanish (C1) and English (B2) in speaking and writing.
• Mandatory prior customer service experience, preferably in high-volume phone support.
• Excellent communication, active listening, empathy and problem-solving abilities.
• Resilience to remain professional under pressure.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate sound judgment and decisive problem-solving for customer needs.
• De-escalate sensitive situations with empathy, patience and resilience.

Skills

Communication

Active listening

Empathy

Problem solving

Job description

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About the Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
  
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
  
• De-escalate sensitive customer situations with empathy, patience, and resilience.
  

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
  
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
  
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
  
• Resilience: Ability to maintain professionalism and composure in challenging situations.
  

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
  
• Performance Bonus: Up to €120 per month based on performance metrics.
  
• Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.