Customer Support Representative – Spanish Speaker (Lisbon)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 12,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Total bonus package

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking a dedicated Customer Support Representative to join our on-site team. You will handle high-volume customer interactions by phone, resolve inquiries, and maintain professionalism in fast-paced conditions.

Fluent Spanish (C1) and English (B2) are required, with prior customer service experience. We offer bonuses, a welcoming onboarding, and the chance to contribute to a growing team in a dynamic environment.

Qualifications

• Languages: Fluent Spanish (C1) and Upper-Intermediate English (B2), both spoken and written.
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
• Skills: Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience: Ability to maintain professionalism under pressure.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Provide professional assistance and resolve complex inquiries.
• De-escalate sensitive situations with empathy, patience, and resilience.

Skills

Communication skills

Active listening

Empathy

Problem solving

Job description

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About The Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
• De-escalate sensitive customer situations with empathy, patience, and resilience.

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
• Resilience: Ability to maintain professionalism and composure in challenging situations.

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
• Performance Bonus: Up to €120 per month based on performance metrics.
• Total Bonus Package: Up to :€203.33 extra per month on top of your base salary.