Customer Support Representative – Spanish Speaker

CBTalents; Lisboa; On-site; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Total bonus package

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative who speaks Spanish and English to manage inbound calls and resolve complex inquiries. The role is on-site in Lisbon and requires a calm, empathetic customer-first approach.

Key responsibilities include handling high-volume calls, de-escalating difficult interactions, and applying sound judgement to assist customers effectively. A strong emphasis is placed on resilience and clear communication.

Qualifications

• Fluent Spanish (C1) and English (B2) written and spoken.
• Mandatory prior customer service experience, ideally in high-volume phone support.
• Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience to maintain professionalism in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• De-escalate sensitive customer situations with empathy and patience.
• Demonstrate sound judgment when addressing customer needs.

Skills

Active listening

Empathy

Communication

Phone support

Problem solving

Job description

• Job Title: Customer Support Representative – Spanish Speaker (Lisbon)
• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: November 12, 2026
• Language Required: Spanish (C1 minimum) & English (B2)

About the Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
  
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
  
• De-escalate sensitive customer situations with empathy, patience, and resilience.
  

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
  
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
  
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
  
• Resilience: Ability to maintain professionalism and composure in challenging situations.
  

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
  
• Performance Bonus: Up to €120 per month based on performance metrics.
  
• Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.