Spanish Customer Support Role in Lisbon - €1, 000 Welcome Bonus

CB Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Total bonus package

Job summary

CB Talents in Lisbon, Portugal is seeking dedicated Customer Support Representatives to join our on-site team. You will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex inquiries.

Fluent Spanish (C1) and English (B2) are required, with prior customer service experience. A welcome bonus and performance-based incentives are offered, along with ongoing professional growth opportunities.

Qualifications

• Experience in high-volume customer service environments.
• Strong verbal and written communication in Spanish and English.
• Ability to stay composed and professional in challenging situations.
• Resilience and sound decision-making under pressure.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate strong decision-making and judgment when addressing customer needs.
• De-escalate sensitive situations with empathy, patience, and resilience.

Skills

Communication skills

Active listening

Empathy

Problem solving

Job description

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About the Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
  
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
  
• De-escalate sensitive customer situations with empathy, patience, and resilience.
  

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
  
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
  
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
  
• Resilience: Ability to maintain professionalism and composure in challenging situations.
  

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
  
• Performance Bonus: Up to €120 per month based on performance metrics.
  
• Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.