Customer Service Representative (Spanish & English) | Lisbon

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 24,000; Full time

Benefits offered by this job

€1,000 welcome bonus, paid in 12 mont…

Performance bonus of up to €120 per月

Full-time, 39 hours per week, on-site

Rotating shifts

Job summary

Cross Border Talents in Lisbon is seeking a customer-support specialist to assist travellers by phone, resolving queries and handling sensitive situations with empathy and good judgement.

The role is full-time, 39 hours per week, on-site in Lisbon with rotating shifts; fluent Spanish (C1+) and English (B2) are required; you'll join a dynamic team in a vibrant European city. Places are limited and the next wave starts soon.

Qualifications

• Spanish C1 or above (spoken and written).
• English B2 (spoken and written).
• Resilience, strong communication and decision-making skills.

Responsibilities

• Support airline customers by phone, resolving queries and handling sensitive situations with empathy and good judgement.

Skills

Spanish

English

Communication

Decision-making

Resilience

Job description

Do you speak Spanish like a native and handle English with confidence? Join our Lisbon team and help travellers when it matters most.

What you'll do

Support airline customers by phone, resolving queries and handling sensitive situations with empathy and good judgement.

What we're looking for

• Spanish C1 or above (spoken and written)
• English B2 (spoken and written)
• Resilience, strong communication and decision-making skills

What we offer

• €1,000 welcome bonus, paid in 12 monthly instalments during your first year
• Performance bonus of up to €120 per month
• Full-time, 39 hours per week, on-site in Lisbon, with rotating shifts
• A chance to work in one of Europe's most vibrant cities

Places are limited and the next wave starts on 12 November.