Spanish Customer Support Role in Lisbon - €1,000 Welcome Bonus

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Performance-based monthly bonus up to

Total bonus up to €203.33/month

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking dedicated Customer Support Representatives to join our on-site team. You will handle a high volume of phone-based customer interactions, delivering professional assistance and resolving complex inquiries with empathy.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and strong communication skills. The role offers bonuses including a welcome bonus and performance-based incentives in a fast-paced

Qualifications

• Fluent Spanish (C1) and English (B2) both spoken and written.
• Prior customer service experience, preferably in high-volume phone support.
• Strong communication, active listening, empathy and problem-solving abilities.
• Ability to stay calm and professional in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• De-escalate sensitive customer situations with empathy and patience.
• Provide professional assistance and resolve inquiries for high-volume customer interactions.

Skills

Clear communication

Active listening

Empathy

Problem solving

Job description

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About The Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
• De-escalate sensitive customer situations with empathy, patience, and resilience.

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
• Resilience: Ability to maintain professionalism and composure in challenging situations.

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
• Performance Bonus: Up to €120 per month based on performance metrics.
• Total Bonus Package: Up to :€203.33 extra per month on top of your base salary.