Customer Support Representative - English Speaker (from 05 Oct)

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 26 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative for an on-site role. The position focuses on frontline support, answering questions, solving problems, and ensuring customers leave conversations satisfied.

Responsibilities include resolving issues efficiently, escalating when necessary, maintaining accurate case notes, and contributing to a collaborative team. Fluency in English and strong communication are essential.

Qualifications

• Fluent English required.
• Tech-savvy; comfortable learning internal systems.
• Clear, professional written and verbal communication.
• Able to stay organized handling multiple cases.

Responsabilités

• Resolve issues efficiently without compromising quality.
• Recognize when to escalate vs. resolve directly.
• Keep internal systems and notes accurate and up-to-date.
• Contribute to a supportive, collaborative team environment.

Connaissances

Fluent English

Tech-savvy

Clear communication

Organization

Description du poste

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: CD; Mon to Sun

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent English
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.