Customer Support Representative - German Speaker (On-Site, from 08 Oct)

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Representative to join a local team. You'll be the first point of contact for customers, handling inquiries with patience and clear communication.

This on-site role runs Monday to Friday with rotational shifts, 7:30 AM to 8:00 PM, and offers a starting salary of €1,000 per month. We value organized, proactive agents who can escalate when needed and keep case notes up to date.

Qualifications

• Fluent German and English required.
• Clear, professional communication in written and spoken form.
• Excellent organizational skills and ability to manage multiple cases.

Responsibilities

• Contribute to a supportive, collaborative team environment.
• Follow up on open cases to ensure timely resolution.
• Keep internal systems and case notes accurate and current.
• Recognize when escalation is needed versus direct resolution.

Skills

Fluent German

Fluent English

Clear communication

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Friday (including bank holidays):; 07:30 AM to 08:00 PM (Rotational shifts)

A German-speaking Customer Support Representative is needed for a team based in Lisbon, Portugal.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer:

• Salary: €1,000/month

Your Responsibilities:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly

Requirements:

• Fluent German, English
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.