Customer Support Representative - Russian Speaker (On-Site, from 05 Oct)

Cross Border Talents; Lisboa; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Cross Border Talents is hiring a Customer Support Representative in Lisbon, Portugal, on-site. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Responsibilities include responding across phone, chat, and email, following up on open cases, staying calm with frustrated customers, and flagging recurring issues to address root causes. Fluency in Russian and English is required.

Qualifications

• Fluent in Russian and English
• Able to stay organized when handling multiple cases
• Clear, professional written and verbal communication
• Comfortable learning and using internal systems

Responsabilités

• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Connaissances

Fluent Russian

Fluent English

Organizational skills

Clear communication

Tech-savvy

Description du poste

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Russian team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent Russian, English
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.