Russian-speaking Customer Support Specialist - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is hiring a Customer Support Representative in Lisbon, Portugal, on-site. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Responsibilities include responding across phone, chat, and email, following up on open cases, staying calm with frustrated customers, and flagging recurring issues to address root causes. Fluency in Russian and English is required.

Qualifications

• Fluent in Russian and English
• Able to stay organized when handling multiple cases
• Clear, professional written and verbal communication
• Comfortable learning and using internal systems

Responsibilities

• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Skills

Fluent Russian

Fluent English

Organizational skills

Clear communication

Tech-savvy

Job description

Cross Border Talents is hiring a Customer Support Representative in Lisbon, Portugal, on-site. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Responsibilities include responding across phone, chat, and email, following up on open cases, staying calm with frustrated customers, and flagging recurring issues to address root causes. Fluency in Russian and English is required.