Customer Support Representative - Ukrainian Speaker (On-Site, from 05 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative to handle multilingual inquiries on-site. The role focuses on resolving issues across phone, chat, and email, ensuring friendly and effective support for diverse customers.

Required: fluent Ukrainian and English, EU eligibility, and right to work in Portugal. Prior customer-facing experience is a plus; training and ongoing support are provided in a rolling application process.

Qualifications

• Fluent Ukrainian and English required.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Some prior customer-facing experience is a plus.

Responsibilities

• Respond to customer questions across phone, chat, and/or email.
• Recognize when escalation is needed and resolve accordingly.
• Keep internal systems and case notes accurate and current.
• Provide high-quality, friendly support to users on-site.

Skills

Ukrainian

English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

New opening: Customer Support Representative, Lisbon, Portugal. Ukrainian speakers encouraged to apply.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current

Requirements:

• Fluent Ukrainian, English
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.