Customer Support Representative - Italian Speaker (On-Site, from 30 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Welcome bonus

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Representative to be the first point of contact for customers, where patience and clear communication help resolve issues on the spot.

You will keep case notes up to date, decide when escalation is needed, and follow up on open tickets. English (B2) and Italian fluency are required, with a comfort level using new internal systems.

Qualifications

• Fluent Italian and English at B2 level.
• Tech-savvy and quick to learn internal systems.
• Clear, professional written and spoken communication.
• Customer-facing experience is a plus.

Responsibilities

• Keep internal systems and case notes accurate and current.
• Recognize when to escalate versus resolve directly.
• Follow up on open cases to ensure timely closure.
• Contribute to a supportive, collaborative team environment.

Skills

Italian

English (B2)

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer

• Welcome bonus: SB of 1000€ at Contract Signature + LB of 500€, after 6 months.

Your Responsibilities

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements

• Italian: Fluent | English: B2
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.