Customer Service Advisor - German Speaker (On-Site, from 08 Oct)

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Advisor fluent in German and English to join on-site. You would be the first point of contact for customers and will be responsible for following up on cases and maintaining clear notes in internal systems.

The role requires EU work eligibility, and prior customer-facing experience is a plus. The salary offered is €1,100 per month, with standard full-time hours Monday to Friday.

Qualifications

• Fluent in German and English.
• Right to work in Portugal without sponsorship.
• Some customer-facing experience is a plus.
• EU work eligibility (citizenship or valid permit).

Responsibilities

• Follow up on open cases rather than letting them sit.
• Keep internal systems and case notes accurate and current.
• Contribute to a supportive, collaborative team environment.
• Recognize when something needs escalating versus resolving directly.

Skills

German language

English language

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday toFriday - 09:00 to 18:00; Days Off - Saturday and Sunday

This Customer Service Advisor opening in Lisbon, Portugal is a good fit for someone who's fluent in German and ready for a new challenge.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer:

• Salary: €1,100/month

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly

Requirements:

• Fluent German, English
• Right to work in the country without sponsorship required
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

We keep candidates updated at each stage rather than leaving you guessing after you apply.