Customer Service Advisor - French Speaker (On-Site, from 16 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to be the first touchpoint for customers, handling inquiries across phone, chat, and email. You will follow up on open cases, identify recurring issues, and keep interactions calm and clear even when customers are frustrated.

Required are fluent French and English at B2 level, plus a willingness to learn new internal systems. This on-site role serves customers across multiple European markets.

Qualifications

• French fluency is required.
• English level: B2 or higher.
• Some customer-facing experience is a plus.
• Willingness to learn internal systems.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues so they can be addressed at the source.
• Stay calm and clear with customers even when they're frustrated.

Skills

French (Fluent)

English (B2)

Customer service

Tech-savvy

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A well-established company in Lisbon is expanding and looking to bring on a Customer Service Advisor.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.