Customer Support Representative - French Speaker (Hybrid, from 28 Oct)

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Representative to join a growing team. This is a front-line role addressing inquiries, solving problems, and ensuring customers feel valued after each interaction.

The position is with a hybrid work model, requires fluent French and English at least B2, and the ability to stay organized while handling multiple cases in a fast-paced environment. Right to work in Portugal without sponsorship is required.

Qualifications

• French: Fluent
• English: B2
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role

Responsibilities

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Skills

French (Fluent)

English (B2)

Organizational skills

Customer-facing

Job description

Location: Lisbon, Portugal
Work Model: Hybrid
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Customer Support Representative for a growing team in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

If this sounds like a fit, - happy to answer questions along the way.