Customer Care Specialist - French Speaker (On-Site, from 30 Oct)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a French-speaking Customer Care Specialist to join a dynamic, multilingual team on-site. You'll be the voice customers hear when they need help, shaping the experience with warm tone and reliable follow-through.

In this role, you will resolve issues, know when to escalate, maintain accurate case notes, and collaborate with colleagues to deliver outstanding support across markets. Fluency in French and English (B2) is required to succeed.

Qualifications

• Fluent French required.
• English proficiency at B2 level or higher.
• Ability to stay organized while handling multiple cases.

Responsibilities

• Resolve issues efficiently without cutting corners on quality.
• Recognize when to escalate issues versus resolving directly.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and current.

Skills

French language

English (B2)

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in French? A team in Lisbon is looking for their next Customer Care Specialist.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities

• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment
• Keep internal systems and case notes accurate and current

Requirements

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.