Customer Support Agents - French Speaker

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is recruiting a Customer Support Agent for an on-site role. You will handle frontline inquiries, ensure customer satisfaction, and maintain accurate case notes across internal systems.

Requirements include fluent French and high-level English (C1), clear communication, and comfort with learning new internal systems. This position offers steady, on-site work with rotating teams across European markets.

Qualifications

• Fluent in French and high level English (C1).
• Clear, professional communication, written and verbal.
• Tech-friendly and quick to learn internal systems.
• Able to stay organized when handling multiple cases.

Responsibilities

• Keep internal systems and case notes accurate.
• Resolve issues efficiently without cutting corners on quality.
• Recognize when something needs escalating versus resolving directly.
• Contribute to a supportive, collaborative team environment.

Skills

French

English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Friday,08:00 – 22h, Saturday and Sunday, 08h00 - 22h (Rotating shifts); 2 days off / week (Rotating)

We're recruiting a Customer Support Agents for a growing team in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: 1 100,00 €

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• French: Fluent | English: C1
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Able to stay organized when handling multiple cases at once

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.