Customer Care Specialist - French Speaker (On-Site, from 23 Oct)

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Job summary

Cross Border Talents is assisting a Lisbon-based employer to hire a Customer Care Specialist for the French market. The role places you as the first contact for customers, demanding patience and clear communication.

Work is on-site in Lisbon with an 8-hour day, 5 days a week. Fluency in French and English is required, and you should be organized, calm under pressure, and able to manage multiple cases efficiently.

Qualifications

• Fluent French; English level B2.
• Comfortable in a fast-moving, customer-facing role.
• Clear, professional written and verbal communication; organized with multiple cases.

Responsibilities

• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases to close them efficiently.
• Contribute to a supportive, collaborative team environment.

Skills

French (Fluent)

English (B2)

Customer-facing

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're working with an employer in Lisbon to fill a Customer Care Specialist position for their French market.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• French: Fluent | English: B2
• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once

We keep candidates updated at each stage rather than leaving you guessing after you apply.