Customer Support Representative - Dutch Speaker (Remote, from 05 Nov)

Cross Border Talents; Lisboa; À distance; EUR 10 000 - 14 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Remote work

Résumé du poste

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative fluent in Dutch and English. This remote, Monday–Friday role offers the chance to assist customers via calls and messages while maintaining a professional, friendly tone.

You will manage multiple cases, follow up on open tickets, and decide when escalation is needed. The position emphasizes calm communication and clear problem solving in a fast-moving environment.

Qualifications

• Fluent in Dutch and English.
• Customer-service experience preferred.
• Able to stay organized while handling multiple cases.

Responsabilités

• Provide remote customer support for Dutch-speaking clients.
• Follow up on open cases and ensure timely resolution or escalation.
• Maintain calm, clear communication with customers in a fast-paced environment.

Connaissances

Dutch language

English language

Description du poste

Location: Lisbon, Portugal
Work Model: Remote
Schedule: Monday to Friday - 08:00 to 17:00; Days Off - Saturday and Sunday

This Customer Support Representative opening in Lisbon, Portugal is a good fit for someone who's fluent in Dutch and ready for a new challenge.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 1100
• Welcome bonus: €2,000; paid in 12 monthly instalments (1/12 per month) during first year.

Your Responsibilities:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Recognize when something needs escalating versus resolving directly

Requirements:

• Fluent Dutch, English
• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.