Customer Support Agent - Dutch Speaker

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 17,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Agent to join their team on-site. You will be the first point of contact for customers, handling questions across phone, chat, and email, with an emphasis on clear communication and patience.

Fluent Dutch and English are required, with EU work eligibility. Prior customer-facing experience is a plus, and you should be reasonably tech-savvy to learn internal systems.

Qualifications

• Fluent in Dutch and English is required.
• EU work eligibility (citizenship, valid permit, or equivalent).
• Some prior customer-facing experience is a plus, though not essential.
• Reasonably tech-savvy and able to learn internal systems.

Responsibilities

• Stay calm and clear with customers even when they're frustrated.
• Respond to customer questions across phone, chat, and/or email.
• Follow up on open cases rather than letting them sit.
• Flag recurring issues so they can be addressed at the source.

Skills

Fluent Dutch

English

Job description

Location: Lisbon, Portugal

Work Model: On-Site

Schedule: Monday to Friday, 07:00–16:00

Fluent in Dutch? A team in Lisbon is looking for their next Customer Support Agent.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer:

• Salary: 1 400,00 €

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent Dutch, English
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.