Customer Support Representative - Dutch Speaker (On-Site, from 19 Oct)

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Porto-based team seeks a Customer Support Representative who speaks Dutch and English to help customers across channels. This frontline role focuses on problem-solving and ensuring satisfaction in every interaction.

You will respond to inquiries via phone, chat, and email, keep records up-to-date, and escalate recurring issues for improvement. EU work eligibility required; on-site work in Porto, Portugal.

Qualifications

• Fluent in Dutch and English.
• Some prior customer-facing experience is a plus, though not essential.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Reasonably tech-comfortable - happy learning new internal systems.

Responsibilities

• Resolve issues efficiently without cutting corners on quality.
• Keep internal systems and case notes accurate and current.
• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues so they can be addressed at the source.

Skills

Dutch language

English language

Job description

Location: Porto, Portugal
Work Model: On-Site

Fluent in Dutch? A team in Porto is looking for their next Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent Dutch, English
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.