Customer Support Representative - French Speaker (On-Site, from 26 Oct)

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is looking for a Customer Support Representative to be the first point of contact for customers on-site. The role emphasizes clear, patient communication and welcomes French speakers.

You will handle inquiries via phone, chat, and email, maintain accurate case notes, and help escalate issues for faster resolutions. Fluency in French and English (B2), strong organizational skills, and comfort with new internal systems are essential.

Qualifications

• French language fluency is required; English at least B2.
• Excellent written and verbal communication.
• Ability to stay organized while handling multiple cases.
• Willingness to learn new internal systems.

Responsibilities

• Resolve issues efficiently while upholding quality.
• Respond to customer questions via phone, chat, and email.
• Flag recurring issues for root-cause analysis.
• Maintain accurate case notes in internal systems.

Skills

French (Fluent)

English (B2)

Organizational skills

Communication skills

Tech-savvy

Job description

Location: Porto, Portugal
Work Model: On-Site

New opening: Customer Support Representative, Porto, Portugal. French speakers encouraged to apply.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

We review applications on a rolling basis, so it's worth applying sooner rather than later.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.