Customer Support Advisor - German Speaker (M/F/X)

Randstad Portugal; Portugal; Remote; EUR 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Permanent contract with probation (180

Training

Zusammenfassung

Randstad Portugal is hiring a Customer Support Specialist to work remotely in Portugal for a leading Swiss telecommunications client. The role centers on delivering high-quality assistance, handling calls, and advising on services to foster long-term loyalty.

A strong emphasis on problem solving and exceptional communication in both German and English is required. The position offers a permanent contract with a 180-day probation, paid training, and a variety of monthly and annual allowances and

Qualifikationen

• Excellent communication in German (C2) and English (C1).
• Experience in a call center.
• Solution oriented and customer-focused.
• Strong commitment for a long-term project.

Aufgaben

• Ensure high solution rate and customer satisfaction at each contact.
• Advise customers on services and offers to build loyalty.
• Receive incoming calls and provide guidance.
• Handle administrative changes, invoicing and complaints.

Kenntnisse

German C2

English C1

Call center

Long-term commitment

Jobbeschreibung

Customer Support Specialist | Remote in Portugal

Do you have a passion for customer satisfaction and a knack for problem-solving?

We are currently hiring a Customer Support Assistant to join the team for one of Switzerland's leading telecommunications companies.

If you are looking to advance your career and are ready for a rewarding challenge, we have the perfect opportunity for you!

Do you feel up to this challenge?

Your Responsibilities:

• Ensure high solution rate and customer satisfaction at each contact through excellent know how;
• Serving the customer to ensure their long-term loyalty;
• Receiving incoming customer calls;
• Customer advice on all services and offers;
• Creation of added value for the customer;
• Management of administrative issues related to administrative changes, invoicing and complaints.

What You Bring to the Team:

• Excellent communication skills in German (minimum C2 level) and English (minimum C1 level);
• Solution oriented;
• Experience in a call center;
• strong Commitment for a long term project;

What's in it for You?

• Base Salary: €920/month gross (paid 14x per year).
• Language Allowances: €350 (German) + €150 (English) (paid 13x per year).
• Performance Bonus: Up to €360/month (paid 12x per year).
• Assiduity Allowance: €110/month.
• Meal Allowance: €10.20/day worked (net).
• Health Insurance: Provided from the 1st month of employment.
• Permanent contract with the client with a 180 days probation period

Work-Life Balance:

• Paid Training:1-month training (Monday to Friday 8 am - 4 pm).
• Schedule: Monday to Sunday, between 7am and 6pm. Bank holidays (payment of 50%+compensation) - shifts of 8h/day

Randstad's mission is to be the most equitable and specialized talent company in the world. We welcome applicants from all backgrounds and are committed to an inclusive recruitment process. If you require any adjustments to make your application or interview more comfortable, please let our consultants know.