Remote German/English Customer Support Advisor

Randstad Portugal; Portugal; Remote; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Permanent contract with probation (180

Training

Job summary

Randstad Portugal is hiring a Customer Support Specialist to work remotely in Portugal for a leading Swiss telecommunications client. The role centers on delivering high-quality assistance, handling calls, and advising on services to foster long-term loyalty.

A strong emphasis on problem solving and exceptional communication in both German and English is required. The position offers a permanent contract with a 180-day probation, paid training, and a variety of monthly and annual allowances and

Qualifications

• Excellent communication in German (C2) and English (C1).
• Experience in a call center.
• Solution oriented and customer-focused.
• Strong commitment for a long-term project.

Responsibilities

• Ensure high solution rate and customer satisfaction at each contact.
• Advise customers on services and offers to build loyalty.
• Receive incoming calls and provide guidance.
• Handle administrative changes, invoicing and complaints.

Skills

German C2

English C1

Call center

Long-term commitment

Job description

Randstad Portugal is hiring a Customer Support Specialist to work remotely in Portugal for a leading Swiss telecommunications client. The role centers on delivering high-quality assistance, handling calls, and advising on services to foster long-term loyalty.

A strong emphasis on problem solving and exceptional communication in both German and English is required. The position offers a permanent contract with a 180-day probation, paid training, and a variety of monthly and annual allowances and