Customer Care Advisor (German Speaker)

Blu Selection; Lisboa; Vor Ort; EUR 11.171 - 13.380; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Meal vouchers

Private Health Insurance

Relocation support

Zusammenfassung

A leading customer experience company in Lisbon is seeking a Customer Care Advisor fluent in German and English. The role involves providing excellent service to customers, assisting with queries, and ensuring client satisfaction. Ideal candidates will embrace a multicultural environment and possess strong communication skills. The position offers competitive pay, performance bonuses, meal vouchers, and benefits such as private health insurance. Relocation support is provided for candidates moving to Lisbon.

Qualifikationen

• Must have a valid Portuguese work permit.
• Excited about intercultural communication and expatriate lifestyle.
• Willing to relocate to Lisbon.

Aufgaben

• Provide world-class service to customers for top prestigious brands.
• Answer incoming customer queries and identify issues.
• Ensure high customer satisfaction and record data in CRM.

Kenntnisse

Native level of German

B2 level of English

Excellent communication skills

Team collaboration

Customer experience focus

Jobbeschreibung

About the job Customer Care Advisor (German Speaker)

You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!

Skills, qualifications and interests you need to succeed in this role:

• Supporting clients activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by
• Answering incoming queries from customers
• Identifying issues and provide solutions
• Ensuring high level of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support
• Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English
• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required).

What's in it for you?

• Long-term opportunity
• Working hours in rotative shifts depending of the project
• A package in line with the market: 1100 gross / month x 14 months + up to 100 / month performance bonus + meal vouchers of 7.23 / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development and career evolution

The Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the worlds most progressive brands.
Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal , or send us your CV to be considered for other projects or future opportunities.