German Customer Care Advisor in Portugal (Fully Remote)

Cross Border Talents; Porto; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Remote work flexibility

Job summary

A leading customer support company in Porto is seeking a Customer Support Specialist to provide exceptional service remotely. This role involves interacting with clients via phone, chat, and email to address various concerns. Ideal candidates will be fluent in German and have a passion for customer satisfaction. The position offers competitive compensation, performance bonuses, and meal allowances.

Qualifications

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support through various channels.
• Assist with account setup, verification, and technical concerns.
• Serve as a trusted advisor for clients in the sports sector.

Skills

Fluent in German (C2 level)

Strong leadership and analytical skills

Excellent communication skills

Job description

German Customer Care Advisor in Portugal (Fully Remote)

Job Openings German Customer Care Advisor in Portugal (Fully Remote)

About the job German Customer Care Advisor in Portugal (Fully Remote)

Take Your Career to the Next Level!

We’re seeking a dynamic Customer Support Specialist to join our innovative and energetic team. If you’re adaptable, personable, and thrive in fast-paced environments, this opportunity is made for you!

Role Overview:

As a Customer Support Specialist, you’ll interact with clients via phone, chat, email, and social media to address account, technical, and financial concerns. Your efforts will boost customer satisfaction and contribute to improving our processes.

Key Responsibilities:

• Deliver exceptional support through various channels: phone, live chat, email, and social media
• Assist with account setup, verification, login issues, financial queries, and technical concerns
• Serve as a trusted advisor, particularly for clients in the sports sector
• Respond promptly to customer questions, concerns, and feedback
• Foster strong client relationships through clear and effective communication
• Uphold service excellence while adhering to company policies
• Suggest improvements to enhance processes and customer experiences

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Rewarding your achievements
• Meal Allowance: Covering daily meal expenses
• Transportation Support: Helping with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Remote Work: Enjoy the flexibility of working from home

Ready to embark on an exciting journey in customer support? Apply now—we’d love to hear from you!