Customer Service Specialist (Polish-speaking)*

FH Collective Academy; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Welcome Bonus available

International work environment

Career growth opportunities

Training and onboarding support

Job summary

A leading e-commerce firm in Lisbon is seeking a Customer Service Specialist fluent in Polish and English. This role involves supporting customers via phone, email, and chat, handling inquiries regarding products and services, and providing efficient solutions. Enjoy a welcoming workplace with a chance for growth, training, and a welcome bonus. The position requires rotational shifts, including weekends, and offers a dynamic work environment with future scheduling flexibility.

Qualifications

• Proficient in Polish and English for customer support.
• Demonstrated communication and problem-solving abilities.
• Experience or interest in e-commerce is advantageous.

Responsibilities

• Support customers via phone, email, or chat.
• Handle inquiries related to e-commerce products and services.
• Provide efficient and customer-focused solutions.
• Maintain accurate records in internal systems.
• Manage high contact volumes during peak periods.

Skills

Polish (C1+)

English (good level)

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Job description

Customer Service Specialist (Polish-speaking)

Location: Lisbon, Portugal (On-site)
Start Date: 30 April 2026
Schedule: Rotational shifts (Mon–Sun)

• 08:00 – 17:00 or 09:00 – 18:00
• 2 rotational days off
  Contract: Full-time

About the Role

Join an international customer service team in Lisbon, supporting Polish-speaking customers within a fast-paced e-commerce environment. This is a great opportunity to gain experience in one of the most dynamic and growing industries.

What You'll Do

• Support customers via phone, email, or chat
• Handle inquiries related to e-commerce products and services
• Provide efficient and customer-focused solutions
• Maintain accurate records in internal systems
• Manage high contact volumes during peak periods

What We're Looking For

• C1+ Polish + good English level
• Strong communication and problem-solving skills
• Interest or experience in e-commerce
• Ability to work in a fast-paced environment
• Customer-oriented mindset

What's in It for You

• Welcome Bonus available
• International work environment
• Career growth opportunities
• Training and onboarding support

Important Notes

• On-site role in Lisbon
• Rotational shifts including weekends
• Future transition to 24/7 schedule possible

Interested?

Apply now and start your career in the e-commerce industry!