Customer Service Specialist (Polish-speaking)*

FH Collective - Academy; Lisboa; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Welcome bonus

International environment

Career growth

Training & onboarding

Job summary

FH Collective - Academy in Lisbon, Portugal is seeking a Customer Service Specialist for Polish-speaking customers in a fast-paced e-commerce environment. This on-site role offers rotational shifts and a chance to join an international team.

You will support customers via phone, email, or chat, handle inquiries, and maintain accurate records across internal systems. Start date is 30 April 2026, with a future transition to 24/7 scheduling possible depending on business needs.

Qualifications

• Polish language at C1+ level and good English proficiency.
• Strong communication and problem-solving skills.
• Interest or experience in e-commerce.
• Ability to work in a fast-paced environment.
• Customer-oriented mindset.

Responsibilities

• Support customers via phone, email, or chat.
• Handle inquiries related to e-commerce products and services.
• Provide efficient and customer-focused solutions.
• Maintain accurate records in internal systems.
• Manage high contact volumes during peak periods.

Skills

Polish (C1+)

English proficiency

Communication skills

Problem solving

Customer service

Job description

Customer Service Specialist (Polish-speaking)

Location: Lisbon, Portugal (On-site)

Start Date: 30 April 2026

Schedule: Rotational shifts (Mon–Sun)

• 08:00 – 17:00 or 09:00 – 18:00
• 2 rotational days off Contract: Full-time

About The Role

Join an international customer service team in Lisbon, supporting Polish-speaking customers within a fast-paced e-commerce environment. This is a great opportunity to gain experience in one of the most dynamic and growing industries.

What You'll Do

• Support customers via phone, email, or chat
• Handle inquiries related to e-commerce products and services
• Provide efficient and customer-focused solutions
• Maintain accurate records in internal systems
• Manage high contact volumes during peak periods

What We're Looking For

• C1+ Polish + good English level
• Strong communication and problem-solving skills
• Interest or experience in e-commerce
• Ability to work in a fast-paced environment
• Customer-oriented mindset

What's in It for You

• Welcome Bonus available
• International work environment
• Career growth opportunities
• Training and onboarding support

Important Notes

• On-site role in Lisbon
• Rotational shifts including weekends
• Future transition to 24/7 schedule possible