Polish-speaking Customer Service | Lisbon

Cbtalents; Lisboa; On-site; EUR 9,343 - 11,191; Full time

Benefits offered by this job

Performance Bonus

Meal Allowance

Health Insurance

Welcome Bonus

Job summary

A leading international recruitment firm is seeking a Customer Service Specialist in Lisbon. This role involves supporting Polish-speaking customers in a dynamic e-commerce environment. The ideal candidate will possess fluency in Polish and English, alongside excellent customer service skills. Responsibilities include managing customer inquiries and ensuring high-quality service. The position offers competitive compensation, including a monthly salary of €920 plus benefits, and is perfect for those looking to grow their careers in a multicultural team.

Qualifications

• Fluency in Polish and English, both spoken and written.
• Strong understanding of e-commerce principles.
• Excellent customer service skills and communication abilities.

Responsibilities

• Manage customer queries efficiently.
• Handle high contact volumes during promotions.
• Provide excellent customer service with empathy.

Skills

Fluency in Polish

Fluency in English

Excellent customer service skills

Strong communication abilities

Ability to work under pressure

Job description

Overview

Position: Customer Service – Polish + English
Location: Lisbon, Portugal | On-Site
Start Date: 30 April 2026

Working Hours

• Monday to Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotative shifts)
• Days Off: 2 rotational days
• Later schedule (TBC by client): 24/7 rotational shifts

About the Role

Join an international team as Customer Service Specialist and support Polish-speaking customers in a fast-growing international e-commerce environment. You will ensure high-quality service while handling customer queries, managing peaks during promotions, and delivering a positive customer experience.

Responsibilities

• Possess and maintain knowledge of leading e-commerce products and services.
• Provide excellent customer service with empathy and rational decision-making.
• Handle verbal and written customer communications professionally.
• Cope effectively with high contact volumes during promotion seasons.

Qualifications

• Fluency in Polish and English (both spoken and written)
• Strong understanding of e-commerce principles
• Excellent customer service skills and communication abilities
• Empathetic, rational, and able to work under pressure

Compensation & Benefits

• Salary: €920/month × 14 months
• Performance Bonus: €45/month × 11 months
• Meal Allowance: €7.63/day
• Welcome Bonus: Paid monthly over the first year (1/12 per month)
• Health Insurance: Available from day 1 (employee contribution required, free after 6 months)
• Permanent contract after trial period

Apply now to join a multicultural team in Lisbon and grow your career in an international e-commerce environment!