Polish-speaking Customer Service | Lisbon

Cbtalents; Lisboa; Presencial; EUR 9343 - 11 191; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal Allowance

Health Insurance

Welcome Bonus

Resumo da oferta

A leading international recruitment firm is seeking a Customer Service Specialist in Lisbon. This role involves supporting Polish-speaking customers in a dynamic e-commerce environment. The ideal candidate will possess fluency in Polish and English, alongside excellent customer service skills. Responsibilities include managing customer inquiries and ensuring high-quality service. The position offers competitive compensation, including a monthly salary of €920 plus benefits, and is perfect for those looking to grow their careers in a multicultural team.

Qualificações

• Fluency in Polish and English, both spoken and written.
• Strong understanding of e-commerce principles.
• Excellent customer service skills and communication abilities.

Responsabilidades

• Manage customer queries efficiently.
• Handle high contact volumes during promotions.
• Provide excellent customer service with empathy.

Conhecimentos

Fluency in Polish

Fluency in English

Excellent customer service skills

Strong communication abilities

Ability to work under pressure

Descrição da oferta de emprego

Overview

Position: Customer Service – Polish + English
Location: Lisbon, Portugal | On-Site
Start Date: 30 April 2026

Working Hours

• Monday to Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotative shifts)
• Days Off: 2 rotational days
• Later schedule (TBC by client): 24/7 rotational shifts

About the Role

Join an international team as Customer Service Specialist and support Polish-speaking customers in a fast-growing international e-commerce environment. You will ensure high-quality service while handling customer queries, managing peaks during promotions, and delivering a positive customer experience.

Responsibilities

• Possess and maintain knowledge of leading e-commerce products and services.
• Provide excellent customer service with empathy and rational decision-making.
• Handle verbal and written customer communications professionally.
• Cope effectively with high contact volumes during promotion seasons.

Qualifications

• Fluency in Polish and English (both spoken and written)
• Strong understanding of e-commerce principles
• Excellent customer service skills and communication abilities
• Empathetic, rational, and able to work under pressure

Compensation & Benefits

• Salary: €920/month × 14 months
• Performance Bonus: €45/month × 11 months
• Meal Allowance: €7.63/day
• Welcome Bonus: Paid monthly over the first year (1/12 per month)
• Health Insurance: Available from day 1 (employee contribution required, free after 6 months)
• Permanent contract after trial period

Apply now to join a multicultural team in Lisbon and grow your career in an international e-commerce environment!