Polish/English E‑commerce CSR – Lisbon On-site

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking a Polish-speaking Customer Service Representative to help customers navigate an e-commerce platform in Lisbon, Portugal. You will handle calls, answer questions, and guide customers toward solutions with clear and empathetic communication.

The role requires fluent Polish and English, a solid understanding of e-commerce, and the ability to manage high contact volumes, including promotional peaks. On-site work with rotational shifts is expected.

Qualifications

• Fluent Polish and English are required.
• Good understanding of e-commerce products and services.
• Strong verbal and written communication skills.
• Ability to make thoughtful decisions and manage high contact volumes, especially during promotional peaks.

Responsibilities

• Handle inbound and outbound customer calls.
• Address questions and issues related to e-commerce services.
• Communicate clearly and empathetically, even during busy periods.

Skills

Polish fluency

English fluency

E-commerce knowledge

Communication skills

High-volume handling

Job description

Cross Border Talents is seeking a Polish-speaking Customer Service Representative to help customers navigate an e-commerce platform in Lisbon, Portugal. You will handle calls, answer questions, and guide customers toward solutions with clear and empathetic communication.

The role requires fluent Polish and English, a solid understanding of e-commerce, and the ability to manage high contact volumes, including promotional peaks. On-site work with rotational shifts is expected.