Polish & English-Speaking Customer Service Representative

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 16,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Polish & English-Speaking Customer Service Representative for on-site support in an international e-commerce environment.

You will handle inbound/outbound calls, resolve inquiries, review orders, and monitor delivery status with a focus on empathy and timely responses. The role requires Polish and English fluency, strong communication, and flexibility for rotating shifts.

Qualifications

• Fluency in Polish and English.
• Understanding of e-commerce products and customer service standards.
• Excellent verbal and written communication.
• Empathy, sound judgement and problem-solving abilities.
• Ability to manage a high volume of contacts, esp. peak periods.
• Flexibility to work rotating shifts.

Responsibilities

• Support users of a leading e-commerce platform via inbound and outbound calls.
• Investigate and resolve issues reported by buyers, sellers, customers and creators.
• Review order details and check delivery and logistics status.
• Handle customer enquiries within established response times and quality standards.
• Escalate complex cases according to internal procedures.
• Maintain a professional, empathetic, and solution-oriented approach.

Skills

Polish fluency

English fluency

Communication skills

Empathy

Problem-solving

High-volume handling

Job description

Polish & English-Speaking Customer Service Representative

Location: Lisbon, Portugal
Work Model: On-site

Are you fluent in Polish and English and interested in e-commerce? Join Cross Border Talents as a Customer Service Representative in Lisbon and help customers resolve issues while delivering a high-quality support experience.

Your Responsibilities

• Support users of a leading e-commerce platform through inbound and outbound calls.
• Investigate and resolve issues reported by buyers, sellers, customers, and creators.
• Review order details and check delivery and logistics status.
• Handle customer enquiries within established response times and quality standards.
• Escalate complex cases according to internal procedures.
• Maintain a professional, empathetic, and solution-oriented approach.

Requirements

• Fluency in Polish and English.
• Good understanding of e-commerce products, services, and customer service standards.
• Excellent verbal and written communication skills.
• Empathy, sound judgement, and effective problem-solving abilities.
• Ability to manage a high volume of customer contacts, particularly during peak promotional periods.
• Flexibility to work rotating shifts.

Working Schedule

• 24/7 operation, Monday to Sunday.
• Rotational shifts and rotating days off.

Important Information

• The position is based on-site in Lisbon, Portugal.
• Relocation support is not provided.

Why Apply?

• Gain experience in the fast-paced e-commerce sector.
• Develop your customer service and problem-solving skills.
• Work in an international environment with the support of Cross Border Talents.