Polish Customer Service Representative

Intersoft Team SRL; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Access to exclusive travel perks and -

Job summary

Intersoft Team SRL is seeking a Polish Customer Service Representative to join our Lisbon-based team. This on-site role handles inquiries via phone, email, live chat, and social media, delivering clear information and guiding customers through standard procedures.

This fixed-term contract for 6 months with extension or potential permanent placement offers growth within the BPO sector and exposure to a leading global travel and tourism brand, along with a competitive salary and incentives.

Qualifications

• Strong verbal and written communication across phone, email, chat, and social media.
• Basic understanding of customer service principles and standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools.
• Effective problem-solving and collaborative teamwork.
• Organized, detail-oriented, and able to manage multiple tasks.
• Willingness to learn and adapt in a fast-paced environment.
• Working schedule: shift rotation, Monday to Friday 07:30AM-8PM.

Responsibilities

• Handle customer interactions across phone, email, live chat, and social media.
• Provide clear and accurate information following company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

Skills

Communication skills

Customer service basics

Technical troubleshooting

CRM software

Ticketing systems

Team collaboration

Organization & multitasking

Learning mindset

Tools

CRM software

Ticketing systems

Job description

Position: Polish Customer Service Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
• Assist with general questions, product or service information, and basic technical support
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
• Offer feedback to improve service processes and contribute to team knowledge sharing.

Requirements

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Experience with customer service software, ticketing systems, or CRM tools is preferred
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts