Junior Polish-speaking Customer Service Representative

CallForTalents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

CallForTalents in Lisbon is seeking a Polish-speaking Customer Service Representative with strong English to join our international team.

You will assist customers via phone, email, or chat, handle product and order inquiries, and deliver high-quality service while maintaining a friendly, professional approach.

This on-site role requires flexibility for weekend shifts and the ability to manage peak periods with composure and efficiency.

Qualifications

• Fluent Polish (written and spoken).
• Good English (written and spoken).
• Strong customer service mindset with empathy and professionalism.

Responsibilities

• Provide customer support via phone, email, or chat.
• Assist customers with inquiries related to products, orders, and services.
• Deliver high-quality customer service with a positive and professional attitude.

Skills

Polish language proficiency

English language proficiency

Customer service mindset

Empathy and communication skills

Problem solving and decision making

Ability to manage high volumes

Flexibility for weekend shifts

Job description

Job Title: Customer Service Representative (Polish + English)

Location: Lisbon, Portugal

Work Model: On-site

Note: At a later stage (TBC by the client), the project may move to a 24/7 schedule with rotational shifts.

Job Overview

We are looking for a motivated Polish-speaking Customer Service Representative with good English skills to join an international team in Lisbon. In this role, you will provide high-quality support to customers while ensuring a smooth and positive experience with one of the leading e-commerce platforms.

You will assist customers with inquiries, provide solutions, and ensure customer satisfaction while maintaining a professional and empathetic approach.

Key Responsibilities

• Provide customer support via phone, email, or chat.
• Assist customers with inquiries related to products, orders, and services.
• Deliver excellent customer service while maintaining a positive and professional attitude.
• Remain knowledgeable about e-commerce products, services, and platform standards.
• Identify customer needs and provide accurate and efficient solutions.
• Handle high volumes of contacts during promotional periods and peak seasons.
• Escalate complex issues when necessary and ensure proper follow-up.
• Maintain accurate records of customer interactions.

Requirements

• Fluent Polish and good command of English (written and spoken).
• Strong customer service mindset and communication skills.
• Ability to demonstrate empathy and maintain professionalism in all interactions.
• Strong problem-solving and rational decision-making skills.
• Good understanding of e-commerce environments and online platforms.
• Ability to work in a fast-paced environment and manage peaks in contact volumes.
• Flexibility to work rotational shifts including weekends.